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No TV Signal

You are not getting my.t channels on your TV?

Make sure that the following cables are properly connected on your TV and my.t decoder:

  1. The decoder is powered (connect power cable of decoder to electrical outlet and switch on)
  2. The Ethernet cable is connected from the TV port of the modem to the decoder
    1. For an SD TV:
      Connect the AV cables (red-white-yellow) of your TV to your decoder OR
    2. For an HD TV:
      Connect the HDMI cable of your TV to the corresponding decoder port

Still not working? Try this:

  1. Switch off both modem and TV decoder
  2. Wait 5 minutes
  3. Switch on the modem
  4. Wait modem to synchronise i.e for the lights to become green and stop blinking
  5. Now switch on the TV decoder
  6. Make sure you are on the right input channel (RGB or HDMI – depending on the cable connection)
  7. Now wait for the automatic configuration to end
  8. You should now be seeing the my.t environment on your TV

If you are still having problems, please call 8902 for remote troubleshooting