FAQs
my.t home FAQs
Offers (New & Existing Customers)
my.t has introduced exciting, new Home Internet & TV offers that will enhance your experience. Discover more on our amazing offers on myt.mu/home. And we know everyone’s needs are not the same. That’s why, with my.t, you can now build your own internet and premium TV packages on myt.mu/home.
Here is a quick comparison of our new Home Internet & TV offers:
For each of our internet offers, we’ve made sure that you can enjoy a comfortable volume allowance. Check them out:
- 1Gbps: up to 15TB
- 500Mbps: up to 10TB
- 100Mbps: up to 4TB
- 50Mbps: up to 2TB
- 20Mbps: up to 1TB
Once your volume allowance is used up, you can still continue to browse at a reduced speed.
Yes! You can now set up your dream home entertainment. You can get a variety of TV channels ‘a la carte’ as from Rs 50. We’ve also introduced exciting premium TV packs as from Rs 100 and even an ‘All my.t’ pack that gives you access to all our TV channels.
Click here to discover our TV channels and packs and kick-off your subscription.
What’s more, you can also subscribe to any channel with your my.t Smart Box directly from your remote control. Simply press on the red button of the remote, select the channel you would like to have and follow our simple steps to get your channel instantaneously.
New Customer
We’ve made things very simple for you. You can now subscribe from the comfort of your home. Save time and go online to subscribe to our new my.t Home Internet & TV offers. Click here and follow the simple steps
If you need more guidance, you can also Call us on 8902 or visit your nearest Telecom Shop.
Do bring your National Identity Card with you.
If you are a new subscriber, a one-off installation fee of Rs 1,500 (VAT incl.) is applicable.
my.t Smart Box Customers
If you are already a customer, you can upgrade to our new offers directly on our website. It’s simple, fast and very convenient.
If you need more guidance, you can also call us on 8902 or visit your nearest Telecom Shop.
Bring your National Identity Card and a previous MT bill with you.
With the new my.t Home Internet & TV offers, you will get a better experience that matches your needs with:
- Higher download speed;
- Higher volume allowance according to the offer you choose;
- Multiple Wi-Fi extenders for a better coverage in different rooms according to the offer you choose;
- 2 premium TV packs at no additional cost.
Moreover, along with a wider choice of TV channels, you can also enjoy the freedom of building your TV package with our new ‘A la Carte’ menu with channels as from Rs 50, new TV packs as from Rs 100 and the All my.t TV pack containing all the my.t channels
We recommend you to upgrade to our new my.t Home & Internet 100Mbps offer at Rs 2,000. For the same price, you will get a higher speed, more volume allowance and 2 premium TV packs. Moreover, you will get two Wi-Fi Extenders for free as part of our launch offer. To upgrade, just go online on myt.mu/home and choose among our new my.t Home & Internet Offers.
You can call 8902 or visit your nearest Telecom Shop for more guidance.
We recommend you to upgrade to our new my.t Home & Internet 500Mbps offer at Rs 3,800. For the same price, you will get a higher speed, more volume allowance and 2 premium TV packs. Moreover, you will get 3 Wi-Fi Extenders for free as part of our launch offer. To upgrade, just go online on myt.mu/home and choose among our new my.t Home & Internet Offers.
Our experts will cross-check the model of Wi-Fi router you have at home & will advise you accordingly.
It’s a great opportunity to think of what you really need and rebuild your TV offers. We have designed these new offers to better suit your needs. You will still get to keep the existing TV packs: Bollywood Pack, Bollywood Mega Pack, Junior Pack and OCS pack.
Old TV decoder Customers
To save time, you can subscribe to the new offers on myt.mu/home. Once you have made your selection, you will receive an Email and SMS to confirm your order. You just need to pop in any Telecom Shop with your old decoder, present the SMS you received from us, and you will enjoy a fast track service to swap for the my.t Smart Box.
Your checklist when visiting your nearest Telecom shop:
- Your old decoder, remote control, power cable,
- Your National Identity Card or an authorization letter & copy of owner’s National Identity Card in case you are not the subscriber.
With new my.t Home Internet & TV offer, you will get a better experience that matches your needs with:
- Higher download speed;
- Higher volume allowance according to the offer you choose;
- Multiple Wi-Fi extenders for a better coverage in different rooms according to the offer you choose;
- 2 premium TV packs included at no additional cost.
- 4k contents premium channels and innovative features with the my.t Smart Box
- Moreover, along with a wider choice of TV channels, you can also enjoy the freedom of building your TV package with our new ‘A la Carte’ menu with channels as from Rs 50, new TV packs as from Rs 100 and the All my.t TV pack containing all the my.t channels
It’s a great opportunity to think of what you really need and rebuild your TV offers. We have designed these new offers to better suit your needs. So, you’ll be choosing from a whole range of new packs. You will still get to keep the existing packs: Bollywood Pack, Bollywood Mega Pack and OCS pack.
my.t TV offers
In addition to your 2 premium TV packs included as from the 50Mbps offer, you can now set up your dream home entertainment and get the most popular TV channels at a starting price of Rs 50.
Enjoy a wider choice of TV channels and enjoy the freedom of building your TV package with:
- Our new ‘A la Carte’ menu with channels starting as from Rs 50
- New TV packs as from Rs 100
- All my.t TV pack containing all the my.t channels
Also enjoy a whole new way to subscribe to your Home Internet & TV offers from the comfort of your home.
There is nothing more simple. You can do it directly with your remote from the comfort of your living room. Simply press on the red button, select the channel you would like to and follow our simple steps to get your channel instantaneously.
You can also do it online or call 8902.
Our my.t Home Internet & TV offer of 50Mbps, 100Mbps and 500Mbps gives you the possibility to choose 2 premium TV packs ONLY. If you want to enjoy more of our TV offers, you can subscribe to our other premium TV packs and our ‘A la carte’ TV channels to build your TV experience according to your taste.
No need to worry, you can still keep your Bollywood Mega Pack plus you will get 2 TV Premium packs at no additional cost. Since Sony Channels are already included in your Bollywood Mega pack, we would advise you to choose either Entertainment, Junior or Discovery pack.
Don’t worry; your 'A la carte' subscription will stop and be automatically replaced by the new TV Pack. You will be billed for the new TV Pack only.
It’s a great opportunity to think of what you really need and rebuild your TV offers. We have designed these new offers to better suit your needs. So, you’ll be choosing from a whole range of new packs. You will get to keep the following existing packs if you are already subscribed: Bollywood Pack, Bollywood Mega Pack, Junior Pack and OCS pack.
Wi-Fi Extenders
In order to help you improve your home Wi-Fi coverage and enable you to get Wi-Fi in areas where you previously had little or no signal, we have included Wi-Fi Extenders in our new my.t Home Internet & TV offers for 100 Mbps, 500Mbps and 1Gbps.
The Wi-Fi Extenders are included for free in the new my.t Home Internet & TV offers for 100Mbps, 500Mbps and 1Gbps. However, the Wi-Fi Extender can be switched off when not required.
Once you have subscribed to our 100Mbps, 500Mbps or 1Gbps offer, our expert team will contact you to check the configuration of your Wi-Fi router & change the router where required. Additionally, they will also pair your Wi-fi Extenders.
The purpose of the Wi-Fi Extender is to extend your Wi-Fi coverage at home. Your speed will depend on the configuration of your home and the devices you are using. For more details, please visit Wi-Fi page
Free as part of our launch offer for TV & Fibre Internet 100Mbps, 500Mbps and 1Gbps.In case of any issue, our technical team will attend to your premises and troubleshoot your Wi-Fi Extender.A support for the first 6 months will be provided by MT team.
You can buy more Wi-Fi Extenders in our Telecom Shops.
Yes for more details please click here
Contractual Period
A minimum subscription period of 12 months is applicable for all the offers.
In case of cancellation before 12 months, a penalty fee will be charged. Here’s how the penalty fee is calculated: (number of months left to complete the 12 months) X (rental amount).
Upon subscription to the my.t Home Internet & TV offer, a contractual period of 12 months will be applicable. The 2 premium TV packs chosen are also subject to the same contractual conditions.
During the first year, you will not be able to change the 2 premium TV packs selected at the moment of subscription. However, after 12 months, you may review the 2 premium TV packs selected.
A minimum subscription of 3 months is applicable for all our TV packs and A la carte channels excluding All my.t TV pack.
A penalty fee will be applicable for any cancellation before the due date.
There is no penalty fee for cancellation of the ‘A la Carte’ channels.
For All my.t TV pack, a contractual period of 12 months is applicable.
| Penalty Fees | |||||
| TV package | Contractual period | Penalty fee | |||
| A la carte Channel (at Rs 50) | Not applicable | 0 | |||
| TV packs | 3 months | Rs 500 before 3 months | |||
| All my.t TV Pack | 12 months |
Rs 1,500 in first year of subscription Rs 1,000 for second/third etc...year |
|||
Miscellaneous
We strongly encourage you to discover our amazing new my.t Home Internet & TV offers. Save Time and go online on myt.my/home to discover and subscribe to our offers. If you need more guidance, you can also call us on 8902 or visit your nearest Telecom shop
Please bring your National Identity Card with you.
1Gbps
A gigabit is the fastest fibre internet connection in Mauritius. It is one gigabit per second (Gbps) or 1,000 megabits per second (Mbps) – which is 100 times faster than the traditional 10Mbps speed.
This means that you can do everything you already do online, but a lot more of it, and faster. All of your usual web browsing and streaming will be supported, but with higher speeds.
With LAN cable, 1Gbps is the theoretical maximum speed you can reach with your laptop. In practice, due to overheads in data transmission, most of the time, you will experience around 940Mbps.
It is recommended to use Wi-Fi 6 compatible devices to experience 1Gbps. However, there are several factors that can limit your actual speed. For example, distance from your Wi-Fi router, number of simultaneous connected devices, obstacles such as walls, …
For smartphones & tablets, you can easily check your device specifications on GSMArena.com. If Wi-Fi ax/6 is mentioned, it implies that your device supports Wi-Fi 6 protocol.
We recommend that you carry out a speedtest on http://speedtest.telecom.mu on a laptop/ PC with CAT6 LAN cable connected. When doing the speed test, ensure you’re not using the Internet for anything else while you’re testing it.
Don’t forget to clear your browser’s cache. Lastly, remember that no speed test is perfect and all you are testing with an Internet speed test is how well your current connection works between your device and the testing server itself.
Actual speeds experienced may vary due to the factors below:
- Your device capability & specifications
Example 1: PC/ Laptop connection using LAN
Laptop with Fast Ethernet port will support to 100Mbps only even if your Home Internet is higher
Example 2: Smartphone/ Tablet/ Laptop connection using Wi-Fi
Devices that support only Wi-Fi 4 or less will be limited to a maximum of 200Mbps even if your Home Internet is higher
- Your devices’ performance based on operating system, usage and applications installed.
Example: A laptop/ smartphone dating more than 5 years
- The number of concurrent devices connected to the internet simultaneously at home
Example: If you have 5 devices connected to internet at home
- First device is your Smart TV
- Cameras connected to the internet
- One of you is playing online on PlayStation
- Fourth device is streaming on YouTube
- Last device is connected to Netflix & watching HD content
- Distance & obstacles for Wi-Fi connectivity
Example: Distance between the device using internet & the Wi-Fi router, the Wi-Fi network used (2.4GHz or 5GHz), walls, …
- Devices connected via Wi-Fi Extenders or Access Points
The upload and download speed will be less than the speed you will experience when connected to your Wi-Fi router.
The difference between 2.4GHz and 5GHz is about range and speed. Very simple!
If you want better range, use 2.4GHz
If you need higher speed/ performance, use the 5GHz